Terms & Conditions

Terms & Conditions – Selora

Last Updated: September 2026

Welcome to Selora. These Terms & Conditions govern your use of the Selora website and your purchase of products from us.

By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Selora

Selora is an online fashion store offering clothing and related fashion products through our website.

We reserve the right to update our products, prices, availability, website content, and these Terms & Conditions at any time without prior notice.

2. Using Our Website

By using the Selora website, you agree that:

You will provide accurate information when placing an order or creating an account.
You will not use the website for any unlawful or unauthorized purpose.
You will not attempt to interfere with the operation or security of our website.
You will not copy, reproduce, modify, or misuse Selora's content, images, designs, logos, or other materials without our permission.

We reserve the right to restrict or terminate access to our website if we believe these Terms & Conditions have been violated.

3. Product Information

We make every effort to display our products, images, colors, sizes, and descriptions as accurately as possible.

However:

Actual colors may vary slightly depending on your device screen, lighting, photography, and display settings.
Minor variations in color, texture, embroidery, prints, or finishing may occur.
Product measurements may have minor variations.
Product availability may change without prior notice.

Such minor variations do not necessarily indicate a manufacturing defect.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate alternative or other available resolution.

Selora reserves the right to discontinue any product at any time.

5. Pricing

All product prices displayed on the Selora website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed correctly. However, if an incorrect price is displayed due to a technical or human error, Selora reserves the right to correct the price.

If an order has been placed with an incorrect price, we may contact you before processing the order.

6. Orders

When you place an order through Selora, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation through the contact details provided by you.

An order is considered accepted by Selora once it has been successfully processed for fulfillment.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete customer information
Technical errors
Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

7. Payment

We accept payments through the payment methods made available on our website.

You agree to provide accurate and valid payment information when placing an order.

Payments may be processed through third-party payment providers. Selora does not intentionally store complete card details or other sensitive payment credentials on its own systems.

8. Shipping & Delivery

Orders are processed according to our Shipping Policy.

Immediate dispatch orders are generally dispatched within 1 working day.
Made-to-order products may require 15–25 working days for production before dispatch.
Pre-book products are dispatched according to the estimated date mentioned in the product description.
Delivery timelines vary depending on the destination and courier service.

Once an order has been shipped, it cannot be cancelled.

Selora is not responsible for delays caused by courier partners, weather conditions, public holidays, incorrect addresses, or circumstances beyond our reasonable control.

9. Made-to-Order & Pre-Book Products

For made-to-order and pre-book products:

Production or dispatch timelines will be mentioned in the relevant product description.
Customers are requested to review the estimated timeline before placing an order.
Once an order is placed, the production or dispatch process cannot be expedited upon request.
Customers should not place an order if they are unable to wait for the stated timeline.

10. Cancellation of Orders

Once an order has been placed, cancellation may not be available.

Orders cannot be cancelled once they have been shipped.

For cancellation requests before dispatch, please contact our customer-support team as soon as possible. Cancellation eligibility will depend on the current processing status of the order.

11. Returns & Exchanges

Returns and exchanges are governed by our Refund & Exchange Policy.

Customers are responsible for reviewing the policy before placing an order.

Exchange eligibility may depend on:

The time period from delivery
Product condition
Product availability
Applicable exchange charges
Whether the product is eligible for exchange

Products that have been used, washed, altered, damaged, or returned without the required tags or packaging may not be eligible for exchange.

12. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact Selora within the period specified in our Refund & Exchange Policy.

For certain claims, we may require an uninterrupted unpacking video showing the sealed package and the issue with the product.

The video should be original and should not contain cuts or edits.

This helps us verify the issue and coordinate with our fulfillment or courier partners where necessary.

13. Customer Responsibility

Customers are responsible for providing accurate:

Name
Mobile number
Email address
Shipping address
PIN code
Order information

Selora will not be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

14. Intellectual Property

All content available on the Selora website, including:

Brand name and logo
Product photographs
Videos
Graphics
Designs
Text
Product descriptions
Website layout
Other visual or written materials

belongs to Selora or its respective content owners and is protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify, sell, or commercially use our content without prior written permission.

15. User Reviews & Content

If you submit a review, photograph, testimonial, comment, or other content to Selora, you confirm that:

The content is your own or you have permission to use it.
It does not violate the rights of another person.
It does not contain unlawful, abusive, misleading, or harmful material.

By submitting content for publication, you grant Selora permission to use, reproduce, display, and publish that content for business and promotional purposes, subject to applicable law.

16. Promotions & Offers

Selora may occasionally offer discounts, promotional codes, special offers, or other promotional campaigns.

Unless otherwise stated:

Promotional offers cannot be exchanged for cash.
Offers may have specific validity periods.
Certain products may be excluded from promotions.
Multiple offers may not be combined.
Selora reserves the right to modify or discontinue a promotion.

Specific terms applicable to an individual promotion will take precedence over these general Terms & Conditions.

17. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, social-media platforms, and other technology providers.

Your use of these services may also be subject to their respective terms and policies.

Selora is not responsible for the independent practices, policies, or availability of third-party services.

18. Website Availability

We aim to keep the Selora website available and functioning properly. However, we do not guarantee that the website will always be:

Available without interruption
Free from errors
Completely secure
Free from viruses or other harmful components

Temporary interruptions may occur due to maintenance, technical issues, service-provider problems, or circumstances beyond our control.

19. Limitation of Liability

To the extent permitted by applicable law, Selora will not be responsible for losses arising from circumstances beyond our reasonable control, including:

Courier delays
Incorrect customer information
Technical failures
Internet or network interruptions
Natural events
Government restrictions
Delays caused by third-party service providers

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

20. Privacy

Your use of the Selora website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

21. Changes to These Terms

Selora may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published means that you accept the updated Terms & Conditions.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to your use of the Selora website or purchase of products from Selora shall be subject to the applicable jurisdiction under Indian law.